Refund Policy

Here’s the updated Refund Policy with the new contact email:

Refund Policy

At Introme, we are committed to delivering high-quality, personalized biography writing services that capture your unique story. We understand that your biography is a deeply personal and important project, and we strive to provide you with a product that meets your expectations. However, we also understand that situations may arise where a refund might be necessary.

Please review our refund policy below:

1. Refund Eligibility

Refunds are only available in the following circumstances:

  • Failure to Deliver: If we are unable to deliver the final biography within the agreed-upon timeframe, you are eligible for a full refund. We will notify you in advance if any delays occur that may affect the delivery date.
  • Substantial Errors or Omissions: If the delivered biography contains major factual errors or omissions that significantly misrepresent your story, you are eligible for a partial or full refund, depending on the severity of the issue.
  • Unacceptable Quality: If the biography does not meet the quality standards outlined in our initial consultation or project agreement, you may request a revision or a refund, as determined by our customer service team.

Refund requests must be made within 14 days of receiving the final biography. After this period, no refunds will be processed.

2. Revision Process

If you are not fully satisfied with the final biography, we offer free revisions within 14 days of delivery. We will work with you to ensure that the biography meets your expectations by making the necessary edits and adjustments.

  • Revisions are free as long as they are within the scope of the original project agreement.
  • If the revisions requested are outside the original scope, we will provide a new estimate and timeline.

3. Non-Refundable Services

Certain services are non-refundable once the project has commenced, including:

  • Custom Add-Ons or Expedited Services: If you’ve requested additional services such as rush delivery, in-depth research, or any other custom features that have already been initiated, these services are non-refundable.
  • Project Termination After Work Commences: If you decide to cancel the project after we’ve started work (e.g., after the initial draft or consultation), you will be responsible for paying for the work completed up to that point. We will issue a partial refund based on the remaining work.

4. Process for Requesting a Refund

To request a refund or discuss any concerns about your biography:

  1. Contact Us: Please email us at help@intromenow.com with your refund request and a detailed explanation of your concerns.
  2. Review: We will review your request and determine if it meets the criteria for a refund or revision.
  3. Resolution: We will work to resolve the issue promptly, either through a revision or refund, as applicable.

5. Dispute Resolution

If we cannot resolve your issue through our standard refund process, we encourage open communication to resolve the matter amicably. We value your feedback and are committed to ensuring your satisfaction with our services.

6. Final Note

While we aim to provide you with the best possible service, we understand that each individual has unique expectations and needs. Our goal is to create a biography that you are proud to share with others, and we are here to work with you every step of the way to ensure your satisfaction.

By engaging with Introme biography writing services, you agree to this refund policy and acknowledge that we will make every effort to meet or exceed your expectations.

This version includes the updated contact email help@intromenow.com for refund inquiries.